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SHIPPING & RETURNS

Shipping Policy

We ship worldwide. Orders are processed and shipped out within one to three business days.

Domestic orders over $55, will receive free shipping. International orders will incur a shipping charge. 

All shipments will have a tracking number, which will be emailed to you after your order has been processed.

Most shipments will fit in your mailbox, so no need to wait at home for Mr. Postman!

Return & Exchange Policy

We would like you to be completely satisfied and happy with your online purchase. Ordering online can be tricky - especially when it comes to purchasing lingerie. We want to love your new lingerie as much as we do. If for some reason you don't, most items can be exchanged within 7 days of receipt for store credit. Due to the nature of our products we can not offer returns or refunds at this time.

Returns from US & Canada: Free returns for orders above $75, otherwise a shipping return fee is incurred. (Fee is dependent on location)

Returns from all other territories: A return shipping fee will be incurred and dependent upon location. 

Items can be returned if orders are eligible to the criteria  mentioned below

  • Delivered less than 7 days ago

  • Has not been WORN, ALTERED OR WASHED

  • Remains in original packaging with all tags attached

  • We do not accept returns on UNDERWEAR if the hygienic slip is removed

  • No store credit will be issued for merchandise on SALE

 

Exchanges will be processed within 3-5 business days of receipt of returned merchandise.

 Please email us at agapemoulingerie@gmail.com to see if your order is eligible for an exchange.

Agape Mou Lingerie reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges. 

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